HSBC online and mobile banking services down


HSBC customers have been left without online and mobile banking services on Black Friday.

Shortly before nine o’clock on Friday the bank said it is investigating the issue “as a matter of urgency” and apologised to customers.

It’s working to restore mobile and online banking service, HSBC said, including authorising online card purchases via the app.

An update will be shared as soon as possible, the lender added.

As today is the last Friday of the month it’s likely to be pay day for many across the UK.

Many may wish to check their balance to decide on Black Friday shopping which is today.

“We understand this is really frustrating for some of our customers, and we are really sorry for the inconvenience,” HSBC said.

More on Black Friday

Subsidiary banks of HSBC are unaffected with First Direct and M&S Bank not experiencing issues.

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